Frequently asked questions (FAQ)


Your WhiteWall Account
How much does a WhiteWall account cost?

WhiteWall accounts are free.

How can I create a WhiteWall account?

Register under My WhiteWall and within a few minutes, you will receive an e-mail from us containing a confirmation link to complete your registration.

What if I don’t receive the confirmation e-mail?

If you can’t find the e-mail with the confirmation link in your inbox, please have a look in your junk mail folder. If you can’t find the e-mail there either, then please contact our customer service: Contact

Which basic information is important?

You can manage your information under the menu item My Data. Please enter an invoice address here and, if different, a delivery address. Want to change the delivery address after you have placed an order? Then please click here: Can I change the details of my order once it has been placed?.